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Thread: SeaScape aquatics 1-17-2015

  1. #41
    Senior Member charleshardy5's Avatar

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    Quote Originally Posted by Manchestercity View Post
    Can we all just agree that no shop is as bad as tropical treasures?
    Not once in the many times I've been in there have I ever not been treated well. However I will say I've never dealt with him in regards to saltwater. If you know what you're talking about he'll always hook you up. I dealt with him A lot in my cichlid days. Gave special ordered fish from him at great prices, the fish arrived in great condition and lived a while, minus my last order of 3 brackish Ruby Scats, but that was our fault they died because we purchased them on impulse before having a proper setup. I like tropical treasures, pretty awesome little LFS imho
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  2. #42
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    I've tried the shop about three or four times never was actually greeted or even answered when I asked if anyone was in the store. I just don't see any care given to the fish or the hobby. IMHO a bad example of a LFS

  3. #43
    Village Idiot greaseballpaul's Avatar

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    Nate at trop. Treas. Is a great guy. Its been at least a year since I've been in but most of my cichlids came from there. His brother works at sinster tat (amazing artist) next door. I've had to go over there to track Nate down in the past. He acknowledges repeat business with reduced rates, knows my name when I walk in and even had done consignment for me in the past. Way higher customer service rating in my book.

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  4. #44
    Registered User Levi's Avatar

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    Quote Originally Posted by charleshardy5 View Post
    Not once in the many times I've been in there have I ever not been treated well. However I will say I've never dealt with him in regards to saltwater. If you know what you're talking about he'll always hook you up. I dealt with him A lot in my cichlid days. Gave special ordered fish from him at great prices, the fish arrived in great condition and lived a while, minus my last order of 3 brackish Ruby Scats, but that was our fault they died because we purchased them on impulse before having a proper setup. I like tropical treasures, pretty awesome little LFS imho
    He never welcomed me or anything, just sat there reading a book, but once I started chatting to him about macro algae he lit up like a Christmas tree and showed me all over the store etc. Super nice guy!

  5. #45
    Senior Member codeman01's Avatar

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    Quote Originally Posted by Redneck_Reefer View Post
    They do have nice jugs. (on the highest shelf)
    .............squirrel..............I read "nice jugs" and got distracted.
    LEARNING SALTWATER ONE "CRASH" AT A TIME

  6. #46
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    Found those jugs


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  7. #47
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    Those jugs look fake...

  8. #48
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    They might be made of plastic but those jugs are pretty big

  9. #49
    Just_Tim
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    Whoa, whoa, whoa. What is going on with this post?




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  10. #50
    Village Idiot greaseballpaul's Avatar

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    Just letting everyone know I have multiple comments since the thread has altered course into my arena. I'm declining to post any for my own good. I'm sure this is saying enough though.

    ....Sharks with frickin lasers.... aiptasia lasers.
    ......I am fluent in English, jibberish, smartass, drunken, auto spell, doofus, sarcastic, auto correct and dumb. It's know it all I have trouble with....

  11. #51
    Registered User SpaceOps's Avatar

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    I''ve had some good experiences there, some not so good. I keep going back because they have good quality livestock at a decent price. Very clean tanks and constant upkeep. I've seen LFSs come and go in C Springs, but this one has been open a very long time and is still successful. That must say something. I picked up a test kit when I was there in November.


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  12. #52
    Just_Tim
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    I guess I'll weigh back in on this. I've had both good and bad days at seascape. Mostly I will attribute the fluctuation in service to the blight of the small business owner. It's a harsh world and people have bad days.




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    Quote Originally Posted by TheMadReefer View Post
    Hopefully they never read this, but, I believe both of them to be introverts, (takes one to know one) you have to draw them out a little.

    "we're all mad here"
    You want to bring Jim out, start asking about his killer 70 1/2 Camaro.
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  14. #54
    Senior Member charleshardy5's Avatar

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    Quote Originally Posted by Murfman View Post
    You want to bring Jim out, start asking about his killer 70 1/2 Camaro.
    I may have to do rhat next time I'm in there. I do love a good car chat and I'm a huge maro fan

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  15. #55
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    He is a huge nascar fan also.


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  16. #56
    Registered User SpaceOps's Avatar

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    Now that I would not have guessed.

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  17. #57
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    They close the store every year to go to the race in Chicago.


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  18. #58
    Senior Member Campbell's Avatar

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    SeaScape aquatics 1-17-2015

    ^ I think I started getting better service when I walked in with a Rusty Wallace NASCAR shirt... I actually like going in there and definitely agree with the decent livestock at decent prices. I go there pretty regularly. The demeanor of Jim has been less than sterling at some points but I also have to say that if it were me there for as long as him and having to answer all the questions he's probably had to answer over the years then I wouldn't be too keen on politeness all the time either... I'm not saying it's right to treat customers without basic respect but for us to have really limited options for a LFS and for what it offers me, it's more than worth it for me to support it...
    Last edited by Campbell; 01-20-2015 at 08:27 AM.

  19. #59
    Registered User SpaceOps's Avatar

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    God only knows how many times they had people asking them if they had a Nemo or Dory or some other stupid question.

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  20. #60
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    I just want to add to this thread that evaluating good customer service is not just about how nice someone is or if you like them personally.
    Good customer service is as follows:
    1. Is friendly and genuine in their greeting, and never waits for you to greet them always makes first contact.
    2. Asks relevant questions to try and understand what it is you are looking to accomplish.
    3. Provides friendly solutions and offers advice when warranted.
    4. Does everything they can to make sure you leave satisfied.
    5. And thanks you for your business

    This is standard retail training.
    Here's what's poor customer service.
    Changing prices depending on what the customer drives.
    Leaving the business unmanned during business hours.
    Telling customers they are wrong without knowing yourself the answer.

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