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Just_Tim
06-03-2015, 05:15 PM
My ato stopped working. Not sure what happened, just noticed the power light not on and when I manually tried to get it to turn on i got nothing. Has anyone else had this happen and if so was there a fix?

Just_Tim
06-03-2015, 06:20 PM
Ok so I figured out what happened. I plugged the pump directly to the outlet and it smoked, as in it freaking smoked through the wate, i.e., released the Blue Genie. I'm guessing the pump was shorting and blew the capacitor or whatever the ato uses. Any sparkys out there think they can repair this?

Just_Tim
06-08-2015, 08:28 PM
Ok, so after a couple of emails to JBJ they've offered to replace my ato. The very first question was what pump was i using. I told them that I had used the Toms Aqualifter pump. Their response was " We don't know why that pump is recommended for our ATO because it's the only pump that's guaranteed to burn out our controller"

Just wanted to pass the info along.


bloody marvelous....

Chadrw79
06-08-2015, 09:54 PM
Curious, what pump did they recommend instead?

Just_Tim
06-08-2015, 10:02 PM
Curious, what pump did they recommend instead?
Their exact words we're " any other pump" I'm assuming that they mean low gph powerhead pumps?

bloody marvelous....

Levi
06-08-2015, 10:56 PM
Very impressed that JBJ stepped up to the plate. I like my JBJ ato even more now


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Just_Tim
06-08-2015, 10:57 PM
Very impressed that JBJ stepped up to the plate. I like my JBJ ato even more now


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We will count those chickens when my new ato arrives. Lol

bloody marvelous....

Just_Tim
06-09-2015, 04:08 PM
I got the word from jbj today. I did let them know I had shared my experience with the club here.

This was the response:

It was our pleasure, we really appreciate the good word! We will be shipping the controller today. Here is the tracking number via UPS:


Carey C.

Warranty Dept.

JBJ Aquarium Products

Transworld Aquatic Enterprises, Inc.

3730 W. Century Blvd. Suite 3, Inglewood, CA 90303

Toll Free: 877-374-9981

Office: 310-672-4099

Fax: 310-672-7261

www.jbjlighting.com

*



bloody marvelous....

Levi
06-09-2015, 04:44 PM
thats awesome!

Just_Tim
06-12-2015, 05:16 PM
The new ato arrived today as scheduled. This really speaks volumes for JBJ as a company and ill make sure to give them my business in the future.

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