PDA

View Full Version : SeaScape aquatics 1-17-2015



Just_Tim
01-17-2015, 06:50 PM
Tons of new stock in. I did spy one Marine Betta.
Word to the wise, plan on a lengthy drip acclimation, their salinity is just south of 1.019.




I am America and So can You

Redneck_Reefer
01-17-2015, 08:56 PM
So I went there trying to locate a new bulb for my ADHI sump refugium. The "nice male owner" (sarcasm) graciously began to tell me there was no such thing as an 18w CFL 4 pin bulb and said I was wrong. See pictures
What a tool! So instead of supporting a local business Thankful the Internet has these and want my business
http://tapatalk.imageshack.com/v2/15/01/17/10f4080a22fbd95cb75abdcc608acf0e.jpghttp://tapatalk.imageshack.com/v2/15/01/17/648e6ee218be189cb732c6345aba1fe3.jpg

And people wonder why small businesses fail



Sent from my iPhone using Tapatalk

greaseballpaul
01-17-2015, 09:02 PM
He is a bit abrasive. I didn't care much for him the first few times I met him honestly. After I got him to open up and start talking though he became just another guy. Everyone makes mistakes. Maybe his vendor told him the same thing at some point. It would have been a lot more amusing had you brought the bulb along and had him explain how you got it!

....Sharks with frickin lasers.... aiptasia lasers.

Just_Tim
01-17-2015, 09:16 PM
He is a bit abrasive. I didn't care much for him the first few times I met him honestly. After I got him to open up and start talking though he became just another guy. Everyone makes mistakes. Maybe his vendor told him the same thing at some point. It would have been a lot more amusing had you brought the bulb along and had him explain how you got it!

....Sharks with frickin lasers.... aiptasia lasers.

Fully agree with both opinions. I believe that they really push for ONE supplier. This has to be the reason that they are still pushing the AquaC EV's.




I am America and So can You

greaseballpaul
01-17-2015, 09:17 PM
Anyone would if the kick back is healthy enough!

....Sharks with frickin lasers.... aiptasia lasers.

Manchestercity
01-17-2015, 09:52 PM
So I have a love hate relationship with seascape. I have purchased awesome corals and awesome fish for a fair price on many occasions. But I never go in thinking I'm going to get anything above an awkward experience that often leads to an annoying experience. Just remember it's all about the fish.

Redneck_Reefer
01-17-2015, 10:36 PM
Abrasive is not the "A" word that comes to mind. I get what you are say GBP. The reason I didn't have the bulb with me was I was driving by and thought I would give it a shot. A simple we don't carry it or something other than a statement that it did exist. Thought I would share my experience with the group is all. Insanity is defined doing the same thing and expecting a different outcome. My bad for going in and asking


Sent from my iPhone using Tapatalk

kutcha
01-17-2015, 11:08 PM
I haven't had a issue with him since the first time I went in there. But then again I haven't gone in there since my first time lol

Coral Xpressions
01-17-2015, 11:12 PM
I haven't had a issue with him since the first time I went in there. But then again I haven't gone in there since my first time lol
Funniest thing I've heard in a while. 1 point to you good sir

How? The way I told you to!
Why? Because I told you to!

Levi
01-18-2015, 01:00 AM
So I went there trying to locate a new bulb for my ADHI sump refugium. The "nice male owner" (sarcasm) graciously began to tell me there was no such thing as an 18w CFL 4 pin bulb and said I was wrong. See pictures
What a tool! So instead of supporting a local business Thankful the Internet has these and want my business
http://tapatalk.imageshack.com/v2/15/01/17/10f4080a22fbd95cb75abdcc608acf0e.jpghttp://tapatalk.imageshack.com/v2/15/01/17/648e6ee218be189cb732c6345aba1fe3.jpg

And people wonder why small businesses fail



Sent from my iPhone using Tapatalk
4 pin or 2 pin? Pic looks like 2 pin

Redneck_Reefer
01-18-2015, 02:45 AM
4 pin in a square configuration


Sent from my iPhone using Tapatalk

hooked
01-18-2015, 09:02 AM
Tons of new stock in. I did spy one Marine Betta.
Word to the wise, plan on a lengthy drip acclimation, their salinity is just south of 1.019.




I am America and So can You

Good catch. There are 3 checks that I always do when preparing to acclimate.
Alk, pH and salinity. That always determins acclimation duration for me.

labinc02
01-18-2015, 09:18 AM
That's a bummer. I work right across the street from them, but I don't go in there. I tried to buy water from them a couple of weeks ago, but I couldn't get any service. So I left and went to Petco.

TheMadReefer
01-18-2015, 09:39 AM
I get RO/DI there weekly (It's self serve btw). Have bought most of my fish and CUC there with little to no acclimation. Never had any issues. The folks are a little hard to deal with... til you get to know them a little.

rawlins06
01-18-2015, 10:00 AM
The more I go in there the friendlier the guy gets. I barely buy anything either, I just like to look at their tanks lol. I do miss the other lady that used to work there. Their tanks look pretty good and they have a nice variety of fresh and salt fish. They are more fish people than people people. Their store is nice and also clean. I'd rather learn how to get along with the Seascape people then mess with a store like Valley Pets.

Levi
01-18-2015, 10:07 AM
That's a bummer. I work right across the street from them, but I don't go in there. I tried to buy water from them a couple of weeks ago, but I couldn't get any service. So I left and went to Petco.
Water is self service just as a heads up

TheMadReefer
01-18-2015, 10:09 AM
Water is self service just as a heads up

Hmmm, thought I said that.

BRuby
01-18-2015, 10:10 AM
Abrasive is not the "A" word that comes to mind. I get what you are say GBP. The reason I didn't have the bulb with me was I was driving by and thought I would give it a shot. A simple we don't carry it or something other than a statement that it did exist. Thought I would share my experience with the group is all. Insanity is defined doing the same thing and expecting a different outcome. My bad for going in and asking


Sent from my iPhone using Tapatalk

I get it. But, I can see why small business owners can come across like this. I have been in there many times when someone will come in asking for some obscure item and Jim will say "I can get it for you". Then it is a question of when and how much. Usually it is going to take at least a week and it is going to be more than you can find it online. Now everyone says they want to support local businesses but that is usually only true because of convenience. I understand your frustration but I can't even imagine his.

BRuby
01-18-2015, 10:10 AM
Abrasive is not the "A" word that comes to mind. I get what you are say GBP. The reason I didn't have the bulb with me was I was driving by and thought I would give it a shot. A simple we don't carry it or something other than a statement that it did exist. Thought I would share my experience with the group is all. Insanity is defined doing the same thing and expecting a different outcome. My bad for going in and asking


Sent from my iPhone using Tapatalk

I get it. But, I can see why small business owners can come across like this. I have been in there many times when someone will come in asking for some obscure item and Jim will say "I can get it for you". Then it is a question of when and how much. Usually it is going to take at least a week and it is going to be more than you can find it online. Now everyone says they want to support local businesses but that is usually only true because of convenience. I understand your frustration but I can't even imagine his.

Levi
01-18-2015, 10:14 AM
Hmmm, thought I said that.
I didn't read your post before I posted

TheMadReefer
01-18-2015, 10:46 AM
I get it. But, I can see why small business owners can come across like this. I have been in there many times when someone will come in asking for some obscure item and Jim will say "I can get it for you". Then it is a question of when and how much. Usually it is going to take at least a week and it is going to be more than you can find it online. Now everyone says they want to support local businesses but that is usually only true because of convenience. I understand your frustration but I can't even imagine his.

I don't mind paying a little markup to get something NOW. lol
I can't even imagine their overhead.
Their livestock is always better looking than anyone else in town.
I'm also in agreement that they care about their animals more than humans. lol

kutcha
01-18-2015, 11:05 AM
I get it. But, I can see why small business owners can come across like this. I have been in there many times when someone will come in asking for some obscure item and Jim will say "I can get it for you". Then it is a question of when and how much. Usually it is going to take at least a week and it is going to be more than you can find it online. Now everyone says they want to support local businesses but that is usually only true because of convenience. I understand your frustration but I can't even imagine his.

I see where your coming from but here is my thing there has been 3 or 4 rant threads on him since I have been here a year and a half ago you don't see any rant pages for coralxpression or mr.aqua because they aren't rude they work with the customer while mr.aqua may put his prices by what you wear he still isn't a prick to you just cause your new and don't know everything there is no excuse for poor customer service the guy is a prick and once he's loyal customer base moves gets out of the hobby or dies he is going to go under cause he can't keep the new people buying at his store cause they don't want to deal with him

Manchestercity
01-18-2015, 11:21 AM
I see where your coming from but here is my thing there has been 3 or 4 rant threads on him since I have been here a year and a half ago you don't see any rant pages for coralxpression or mr.aqua because they aren't rude they work with the customer while mr.aqua may put his prices by what you wear he still isn't a prick to you just cause your new and don't know everything there is no excuse for poor customer service the guy is a prick and once he's loyal customer base moves gets out of the hobby or dies he is going to go under cause he can't keep the new people buying at his store cause they don't want to deal with him

Oh I would love to rant against mr Aqua! And coral xpressions!? My god could he be more out of the way! ☺️

BRuby
01-18-2015, 11:28 AM
I see where your coming from but here is my thing there has been 3 or 4 rant threads on him since I have been here a year and a half ago you don't see any rant pages for coralxpression or mr.aqua because they aren't rude they work with the customer while mr.aqua may put his prices by what you wear he still isn't a prick to you just cause your new and don't know everything there is no excuse for poor customer service the guy is a prick and once he's loyal customer base moves gets out of the hobby or dies he is going to go under cause he can't keep the new people buying at his store cause they don't want to deal with him

I understand that sentiment as well. But lets look at this particular scenario and put ourselves in his shoes. If the bulb came in and was the wrong color, who's fault would it be? If it was the wrong pin configuration, who's fault would it be? If it was broken, would the customer wait another week or just order online? And for what., to make 80 cents on a bulb? I know, that 80 cents MIGHT lead to other sales, but it might not. And we can't expect them to carry everything or even be knowledgeable on every type of equipment that we require. I am in there quite a bit so maybe I don't have the issues of some. I for one hope they not only survive but thrive. I enjoy having a LFS to go browse in. I hate ordering fish online or buying them out of the bag when someone else ordered. They are great about holding livestock and do not want to sell you something that is not healthy and eating. I will gladly pay more for that.

kutcha
01-18-2015, 11:34 AM
I understand that sentiment as well. But lets look at this particular scenario and put ourselves in his shoes. If the bulb came in and was the wrong color, who's fault would it be? If it was the wrong pin configuration, who's fault would it be? If it was broken, would the customer wait another week or just order online? And for what., to make 80 cents on a bulb? I know, that 80 cents MIGHT lead to other sales, but it might not. And we can't expect them to carry everything or even be knowledgeable on every type of equipment that we require. I am in there quite a bit so maybe I don't have the issues of some. I for one hope they not only survive but thrive. I enjoy having a LFS to go browse in. I hate ordering fish online or buying them out of the bag when someone else ordered. They are great about holding livestock and do not want to sell you something that is not healthy and eating. I will gladly pay more for that.

The reason for his post was that he told him it didn't exist instead of just saying hey I can't get them in sorry he went on the defensive and told the customer he was wrong and it didn't exist again poor customer service/ no tact

Redneck_Reefer
01-18-2015, 11:57 AM
Levihttp://tapatalk.imageshack.com/v2/15/01/18/e8700d8ce8106022a0de56dd5896a46a.jpg
4 pins


Sent from my iPhone using Tapatalk

Coral Xpressions
01-18-2015, 12:06 PM
10 pin
http://tapatalk.imageshack.com/v2/15/01/18/ff39f0b59b7ebd627ccbc70dda8d2eb2.jpg

How? The way I told you to!
Why? Because I told you to!

Redneck_Reefer
01-18-2015, 12:36 PM
I thought the reason we have a club and forum is for hobbyists to talk about successes, failures and helping each other out. This includes our experiences with either LFS, Big box stores, or some local thief on craigslist that takes advantage of us.

Bruby may have a great relationship with this particular shop (obvious his name is written on 3 tanks to hold animals for him :) maybe it has taken years to build this relationship. My observation is pretty straight forward. I went into a specialty fish store looking for a fish related product and was told it did not exist and I was an idiot to even ask him about it. Also told ADHI does not supply light fixtures with their sumps (guess the sticker on the side is incorrect). I was never even presented with the option to have it ordered in for me. (The wrong part ordered and the shop is stuck defense doesn't work).

The assumption that I only go into a shop for "convenience" and regularly won’t support small local businesses is a blanket statement without merit. If you treat me decent I will return and purchase from you even if it is available online. You treat me decent I will spread the word (cheapest form of advertising). If a small business wants to thrive in business, customer service needs to occur. I have purchased several items from Seascape including my first polyp rock when I returned to the hobby. The female staff is very friendly, helpful and accommodating. The male "Jim" not at all. In fact Thanks to Jim I stopped buying water from him and got a RO/DI unit so I didn't have to "experience" his demeanor.

The start of this thread is my observation on my experience.

Redneck_Reefer
01-18-2015, 12:46 PM
10 pin
http://tapatalk.imageshack.com/v2/15/01/18/ff39f0b59b7ebd627ccbc70dda8d2eb2.jpg

How? The way I told you to!
Why? Because I told you to!

Awesome!
The Dude Abides

greaseballpaul
01-18-2015, 01:55 PM
I thought the reason we have a club and forum is for hobbyists to talk about successes, failures and helping each other out. This includes our experiences with either LFS, Big box stores, or some local thief on craigslist that takes advantage of us.

Bruby may have a great relationship with this particular shop (obvious his name is written on 3 tanks to hold animals for him :) maybe it has taken years to build this relationship. My observation is pretty straight forward. I went into a specialty fish store looking for a fish related product and was told it did not exist and I was an idiot to even ask him about it. Also told ADHI does not supply light fixtures with their sumps (guess the sticker on the side is incorrect). I was never even presented with the option to have it ordered in for me. (The wrong part ordered and the shop is stuck defense doesn't work).

The assumption that I only go into a shop for "convenience" and regularly won’t support small local businesses is a blanket statement without merit. If you treat me decent I will return and purchase from you even if it is available online. You treat me decent I will spread the word (cheapest form of advertising). If a small business wants to thrive in business, customer service needs to occur. I have purchased several items from Seascape including my first polyp rock when I returned to the hobby. The female staff is very friendly, helpful and accommodating. The male "Jim" not at all. In fact Thanks to Jim I stopped buying water from him and got a RO/DI unit so I didn't have to "experience" his demeanor.

The start of this thread is my observation on my experience.
You're absolutely right about this forum being a local support system and share of experience/knowledge. I didn't mean to offend if I did. I probably came across as making excuses for Jim. Really I just wanted to try and find some logic in things and how your visit played out.

....Sharks with frickin lasers.... aiptasia lasers.

BRuby
01-18-2015, 02:39 PM
I hope I don't have my name on 3 tanks, I only got one fish one hold LOL.

This is America so say whatever you want. I am just not a fan of these type of posts because they usually end up in some sort of piling on. To what end is my question? I agree customer service has to be a priority because no one really talks about good experiences because they are expected. But have a bad experience and we tell as many people as will listen. Again to what end? If we can get enough people to quit going there, 2 people will be without their livelihood and we will be down to one LFS. (The other one that everybody likes so much)

labinc02
01-18-2015, 04:17 PM
Water is self service just as a heads up

Yes but if you don't have the jug it is not self service. They have jugs but if you noticed anything past the second shelf is out of my reach. Today, I brought my can you get that third shelf buddy. And then got water. I also got service, because he's wife was there.

Levi
01-18-2015, 05:27 PM
Yes but if you don't have the jug it is not self service. They have jugs but if you noticed anything past the second shelf is out of my reach. Today, I brought my can you get that third shelf buddy. And then got water. I also got service, because he's wife was there.
I'm sorry I didn't realize that self serve meant they supplied the buckets. With self serve gas you provide the gas tank and they provide the hose and pump for you to fill up your tank on your own. I understand you may have needed help and weekends are busy for them. You have to understand that 99% of all customers that walk in for water just bring their own buckets and fill them up on their own.

I wanted to mention that just as anyone has the right to rant about bad customer service, I have the right to rebuttal with the thankfulness I have for stores like seascape being around. I picked up stuff I needed and didn't want to wait for shipping. they gladly helped me and were very informative with ideas for ways to save me money for my project.

labinc02
01-18-2015, 05:45 PM
I'm sorry I didn't realize that self serve meant they supplied the buckets. With self serve gas you provide the gas tank and they provide the hose and pump for you to fill up your tank on your own. I understand you may have needed help and weekends are busy for them. You have to understand that 99% of all customers that walk in for water just bring their own buckets and fill them up on their own.

I wanted to mention that just as anyone has the right to rant about bad customer service, I have the right to rebuttal with the thankfulness I have for stores like seascape being around. I picked up stuff I needed and didn't want to wait for shipping. they gladly helped me and were very informative with ideas for ways to save me money for my project.

Hey I gave them a second shot today, and okay with the service, and the livestock looked-and I purchased. You may rebutt, but that doesn't change the original experience.

Sharkboy99999
01-18-2015, 06:37 PM
Everyone is ranting so I might as was just because . So coral XP tells me a corals is $20 and when I get there he tells me $10 ( bush you didn't see this so keep doing it ) . Seascapes well you know . Mr aqua changes his prices on how u look but he's pretty nice . But I think that they all have pretty good products most the time .


Sent by me
Tb

greaseballpaul
01-18-2015, 07:08 PM
I'm sorry I didn't realize that self serve meant they supplied the buckets. With self serve gas you provide the gas tank and they provide the hose and pump for you to fill up your tank on your own. I understand you may have needed help and weekends are busy for them. You have to understand that 99% of all customers that walk in for water just bring their own buckets and fill them up on their own.

I wanted to mention that just as anyone has the right to rant about bad customer service, I have the right to rebuttal with the thankfulness I have for stores like seascape being around. I picked up stuff I needed and didn't want to wait for shipping. they gladly helped me and were very informative with ideas for ways to save me money for my project.
....reBUTTal....

....Sharks with frickin lasers.... aiptasia lasers.

TheMadReefer
01-18-2015, 07:41 PM
Hopefully they never read this, but, I believe both of them to be introverts, (takes one to know one) you have to draw them out a little.

"we're all mad here"

Redneck_Reefer
01-18-2015, 08:39 PM
I hope I don't have my name on 3 tanks, I only got one fish one hold LOL.

This is America so say whatever you want. I am just not a fan of these type of posts because they usually end up in some sort of piling on. To what end is my question? I agree customer service has to be a priority because no one really talks about good experiences because they are expected. But have a bad experience and we tell as many people as will listen. Again to what end? If we can get enough people to quit going there, 2 people will be without their livelihood and we will be down to one LFS. (The other one that everybody likes so much)


it Probably was only one (just the one I wanted) a wrasse I believe.
You wanted to know how it ends I ended up buying something there Friday night just not a bulb :).

Redneck_Reefer
01-18-2015, 08:41 PM
Yes but if you don't have the jug it is not self service. They have jugs but if you noticed anything past the second shelf is out of my reach. Today, I brought my can you get that third shelf buddy. And then got water. I also got service, because he's wife was there.

They do have nice jugs. (on the highest shelf)

Manchestercity
01-18-2015, 10:05 PM
Can we all just agree that no shop is as bad as tropical treasures?

charleshardy5
01-18-2015, 10:24 PM
Can we all just agree that no shop is as bad as tropical treasures?
Not once in the many times I've been in there have I ever not been treated well. However I will say I've never dealt with him in regards to saltwater. If you know what you're talking about he'll always hook you up. I dealt with him A lot in my cichlid days. Gave special ordered fish from him at great prices, the fish arrived in great condition and lived a while, minus my last order of 3 brackish Ruby Scats, but that was our fault they died because we purchased them on impulse before having a proper setup. I like tropical treasures, pretty awesome little LFS imho

Manchestercity
01-18-2015, 10:29 PM
I've tried the shop about three or four times never was actually greeted or even answered when I asked if anyone was in the store. I just don't see any care given to the fish or the hobby. IMHO a bad example of a Lfs

greaseballpaul
01-18-2015, 11:09 PM
Nate at trop. Treas. Is a great guy. Its been at least a year since I've been in but most of my cichlids came from there. His brother works at sinster tat (amazing artist) next door. I've had to go over there to track Nate down in the past. He acknowledges repeat business with reduced rates, knows my name when I walk in and even had done consignment for me in the past. Way higher customer service rating in my book.

....Sharks with frickin lasers.... aiptasia lasers.

Levi
01-19-2015, 12:40 AM
Not once in the many times I've been in there have I ever not been treated well. However I will say I've never dealt with him in regards to saltwater. If you know what you're talking about he'll always hook you up. I dealt with him A lot in my cichlid days. Gave special ordered fish from him at great prices, the fish arrived in great condition and lived a while, minus my last order of 3 brackish Ruby Scats, but that was our fault they died because we purchased them on impulse before having a proper setup. I like tropical treasures, pretty awesome little LFS imho
He never welcomed me or anything, just sat there reading a book, but once I started chatting to him about macro algae he lit up like a Christmas tree and showed me all over the store etc. Super nice guy!

codeman01
01-19-2015, 01:27 AM
They do have nice jugs. (on the highest shelf)

.............squirrel..............I read "nice jugs" and got distracted.

Coral Xpressions
01-19-2015, 01:29 AM
Found those jugs
http://tapatalk.imageshack.com/v2/15/01/18/e0d8303d60adf5ae2f6b43d0f61110b7.jpg

How? The way I told you to!
Why? Because I told you to!

Manchestercity
01-19-2015, 03:10 AM
Those jugs look fake...

moerena
01-19-2015, 10:01 AM
They might be made of plastic but those jugs are pretty big

Just_Tim
01-19-2015, 10:16 AM
Whoa, whoa, whoa. What is going on with this post? http://tapatalk.imageshack.com/v2/15/01/19/983983297d1d97b69c6b3e4f8321c4a2.jpg




I am America and So can You

greaseballpaul
01-19-2015, 06:34 PM
Just letting everyone know I have multiple comments since the thread has altered course into my arena. I'm declining to post any for my own good. I'm sure this is saying enough though.

....Sharks with frickin lasers.... aiptasia lasers.

SpaceOps
01-19-2015, 09:29 PM
I''ve had some good experiences there, some not so good. I keep going back because they have good quality livestock at a decent price. Very clean tanks and constant upkeep. I've seen LFSs come and go in C Springs, but this one has been open a very long time and is still successful. That must say something. I picked up a test kit when I was there in November.


Sent from my VS930 4G using Tapatalk 2

Just_Tim
01-19-2015, 10:29 PM
I guess I'll weigh back in on this. I've had both good and bad days at seascape. Mostly I will attribute the fluctuation in service to the blight of the small business owner. It's a harsh world and people have bad days.




I am America and So can You

Murfman
01-19-2015, 10:41 PM
Hopefully they never read this, but, I believe both of them to be introverts, (takes one to know one) you have to draw them out a little.

"we're all mad here"

You want to bring Jim out, start asking about his killer 70 1/2 Camaro.

charleshardy5
01-19-2015, 10:43 PM
You want to bring Jim out, start asking about his killer 70 1/2 Camaro.
I may have to do rhat next time I'm in there. I do love a good car chat and I'm a huge maro fan

Your Resident Scruffy Looking Nerf Herder

hooked
01-19-2015, 11:11 PM
He is a huge nascar fan also.


Sent from my iPad using Tapatalk

SpaceOps
01-19-2015, 11:29 PM
Now that I would not have guessed.

Sent from my VS930 4G using Tapatalk 2

hooked
01-19-2015, 11:33 PM
They close the store every year to go to the race in Chicago.


Sent from my iPad using Tapatalk

Campbell
01-20-2015, 07:30 AM
^ I think I started getting better service when I walked in with a Rusty Wallace NASCAR shirt... I actually like going in there and definitely agree with the decent livestock at decent prices. I go there pretty regularly. The demeanor of Jim has been less than sterling at some points but I also have to say that if it were me there for as long as him and having to answer all the questions he's probably had to answer over the years then I wouldn't be too keen on politeness all the time either... I'm not saying it's right to treat customers without basic respect but for us to have really limited options for a LFS and for what it offers me, it's more than worth it for me to support it...

SpaceOps
01-20-2015, 08:12 AM
God only knows how many times they had people asking them if they had a Nemo or Dory or some other stupid question.

Sent from my VS930 4G using Tapatalk 2

Manchestercity
01-20-2015, 09:38 AM
I just want to add to this thread that evaluating good customer service is not just about how nice someone is or if you like them personally.
Good customer service is as follows:
1. Is friendly and genuine in their greeting, and never waits for you to greet them always makes first contact.
2. Asks relevant questions to try and understand what it is you are looking to accomplish.
3. Provides friendly solutions and offers advice when warranted.
4. Does everything they can to make sure you leave satisfied.
5. And thanks you for your business

This is standard retail training.
Here's what's poor customer service.
Changing prices depending on what the customer drives.
Leaving the business unmanned during business hours.
Telling customers they are wrong without knowing yourself the answer.

Joe
01-20-2015, 10:55 AM
I see a lot of stuff about what they must endure as store owners. My thought about what they have to go through? Suck it up! I've never seen a business review saying a retail place made it's customers uncomfortable, followed by justifications of employee's rotten demeanor. Nobody has to put up with the BS like a waitress at Huddle House or something like that where the late night crowd is drunk, rude, and doesn't tip. Guess what, they stay friendly. Frankly, I don't care how monotonous the grind might be. Make it less than pleasant and you deserve to see customers go elsewhere. I tell my kids if someone is okay to them but is a jerk to others, they are a jerk period, stay away from them. That's just my consumer and fatherly opinion, but hey, to each their own.

SpaceOps
01-20-2015, 03:12 PM
This thread has probably been posted a dozen times over the years. I don't think anyone ever said they complained to anyone in the store.

Sent from my VS930 4G using Tapatalk 2

charleshardy5
01-20-2015, 03:21 PM
This thread has probably been posted a dozen times over the years. I don't think anyone ever said they complained to anyone in the store.

Sent from my VS930 4G using Tapatalk 2
Shouldn't have to

Your Resident Scruffy Looking Nerf Herder

hooked
01-20-2015, 03:24 PM
I have spoken with him about the grumblings within the club about "the stores attitude". He hasn't done anything to change so I gather he doesn't care. His thoughts about the club are not to good. He has also told me that SCMAS is mostly made of folks wanting something cheap or free. He gets tired of someone going in and asking about a system to start up. Then they go and find one on craigslist, come back and expect him to give them a ton of advise to get it into shape. I can see his point to an extent.

My dealings with him are directly related to how he feels a club member has treated him recently. If I walk in there and he addresses me on a personal level. We are going to get along. If I go in and he says " Oh, it's Mr. President". I may as well leave because I'm going to get an ear full. But for the most part, we get along fine. I can't complain about him over all.

SpaceOps
01-20-2015, 04:15 PM
My apologies, Doyle. I should've known better.

Maybe if everyone wore NASCAR shirts when they went to the store...

hooked
01-20-2015, 04:41 PM
My apologies, Doyle. I should've known better.

Maybe if everyone wore NASCAR shirts when they went to the store...

No worries - I just try to get the community together. Some just don't want to play.
10-4 on the nascar shirts.

SpaceOps
01-20-2015, 07:48 PM
Might be worth finding out if there's a driver he hates...and avoid that shirt or risk being banned.

scrumpto
01-22-2015, 08:48 AM
My first several times in the store I was really put off by Jim's attitude. A few for instances:

Me: Hey did you read that article online about...
Jim: <cuts me off> I don't read things online.

Comment: So much for keeping up on new and exciting changes in the hobby!

Me: Hey I had an interesting problem with Reef Crystals where it left a residue in my makeup barrel, ever seen that or heard anything about that?
Jim: I don't use Reef Crystals.

Comment: Well, thanks for your expert opinion.

I've come to the conclusion it's a Jim personality thing. Very frequently the owner of a business is not the best person for customer service -- it's just not their skill set or passion. Jim keeps really nice tanks with healthy livestock, his prices aren't outrageous and he's keeps the drygoods stocked pretty well with quality stuff. So you take the good with the bad. Whenever I want to buy something, one of the gals always gets it out of the tank for me and there's always someone waiting at the register.

Do I get the warm fuzzies in the place? No, not at all -- and probably worse than any store I've ever been in. Again, I think it's a personalty thing and I've come to the point where since I no longer expect to be greeted it no longer bothers me.

If you think Jim's bad -- visit New York City. Just got back and nobody there greets you at all!

greaseballpaul
01-22-2015, 10:38 PM
Might be worth finding out if there's a driver he hates...and avoid that shirt or risk being banned.
I'm sorry, the NASCAR shirt posts have my kids asking what's so funny... Thanks for the laugh!

greaseballpaul
01-22-2015, 10:41 PM
You want to bring Jim out, start asking about his killer 70 1/2 Camaro.
100% true. Exactly how I did it. Spotted a picture in his "office". Of course it was a long journey being tha t I had on my ford mustang t shirt.

Redneck_Reefer
02-02-2015, 05:07 PM
So I went back into Seascapes on 012315. I was to looking for some locline parts. First off when I walked in the door I was greeted by Jim and even was told to let him know if I needed anything. I was impressed to say the least. I walked around for a bit checking out the tanks (some mighty cool stuff) as I was staring into a tank I again was approached by both Jim and his Wife (separate occasions) to see if I needed anything. A customer came in that had just set up a new tank, I saw Jim's interaction with her he was friendly and welcoming to her. The items I was looking for was out of stock, I was offered a phone call when they came in. I ended up buying a little Rainford's Goby ( which is doing very well.)

I say well done I hope this is a trend!

Redneck_Reefer
02-02-2015, 07:16 PM
I get that. I wanted to present a great experience as well. I all about spreading the word. You take the good ,you take the bad, you take them both and there you have the facts of life


The Dude abides

holdorf333
03-01-2015, 10:55 PM
I've been in there many many times buying usually nothing more than freshwater, and have received a variety of attitudes. However, I've never received a diseased fish, and once I forgot my wallet and Jim let me walk out with my water no charge. Come to think of it, I probably still owe him...

Anyway, just saying good with the bad and all that.

TheMadReefer
03-06-2015, 09:03 PM
OMG they have (as of about noon today) a beautiful Harlequin Tuskfish, any of you guys keep one?

Kio707
03-06-2015, 10:14 PM
Yep, he's in my tank now.


David

Coral Xpressions
03-06-2015, 10:22 PM
Air Force rules the skies

Just_Tim
03-06-2015, 10:23 PM
Is that what it cost at seascape?

Coral Xpressions
03-06-2015, 10:23 PM
That's what I was just told yep

Coral Xpressions
03-06-2015, 10:24 PM
Look a squirrel

Coral Xpressions
03-06-2015, 10:28 PM
Stay hydrated my friend

TheMadReefer
03-06-2015, 10:38 PM
I could never justify that with my "Secretary of Finance" lol

"we're all mad here"

Coral Xpressions
03-06-2015, 10:39 PM
Ol Condoleezza holding you down huh lol

Campbell
03-06-2015, 10:40 PM
Instant gratification, getting a look at it previous to buying, and possibly being able to see it eat first... "Overpaying" is sometimes worth it


Sent from my iPhone using Tapatalk

TheMadReefer
03-06-2015, 10:43 PM
Instant gratification, getting a look at it previous to buying, and possibly being able to see it eat first... "Overpaying" is sometimes worth it


Sent from my iPhone using Tapatalk
+1 I like to pick them out.

"we're all mad here"

TheMadReefer
03-06-2015, 10:43 PM
Ol Condoleezza holding you down huh lol
lol

"we're all mad here"

Coral Xpressions
03-06-2015, 10:46 PM
Instant gratification, getting a look at it previous to buying, and possibly being able to see it eat first... "Overpaying" is sometimes worth it


Sent from my iPhone using Tapatalk
Mardi Gras time

TheMadReefer
03-06-2015, 10:46 PM
Yep, he's in my tank now.


David
Just a beautiful fish.
Post some pictures if you get a chance.

"we're all mad here"

Kio707
03-06-2015, 10:47 PM
Will in about 25-30 min. I'll start a new thread.


David

Coral Xpressions
03-06-2015, 10:49 PM
Post it in your build thread

Kio707
03-06-2015, 10:49 PM
Post it in your build thread

Will do


David

Coral Xpressions
03-06-2015, 10:50 PM
Woohoo